Privacy policy

UNIC.N (“we”, “us”, or “our”) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, store and disclose your personal information when you interact with our website and services.

1. Information We Collect

We may collect the following types of personal information:

Your name, email address, phone number and shipping address
Payment information (processed securely via third-party gateways)
Purchase history and customer service interactions
Device and browser information
Website usage data through cookies and tracking technologies (e.g. Google Analytics, Meta Pixel)

2. Purpose of Collection

We collect your personal information for the following purposes:

To process and fulfil your orders
To provide customer service and respond to enquiries
To personalise and improve your shopping experience
To send marketing communications (where you have opted in)
To detect and prevent fraud or misuse of our services

3. Disclosure of Personal Information

We may share your personal information with trusted third parties when necessary for the operation of our business, including:

Shopify (our e-commerce platform provider)
Payment processors (e.g. Shop Pay, Afterpay, PayPal)
Email marketing and advertising platforms (e.g. Klaviyo, Google, Meta)
Delivery partners (e.g. Australia Post)

All third-party service providers are required to handle your personal information in accordance with relevant privacy laws.

4. Overseas Disclosure

Some of your personal information may be stored or processed outside Australia (e.g. Shopify servers located in Canada or the United States).

We ensure that appropriate safeguards are in place to protect your data in accordance with the Australian Privacy Principles.

5. Data Retention

We retain personal information only for as long as necessary for the purposes outlined above, or as required by law:

Order and transaction records: up to 7 years (for legal and tax obligations)
Marketing data: until you unsubscribe or request deletion
Inactive accounts: deleted or anonymised after 12 months

6. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction or deletion of your personal information
Withdraw consent for marketing communications
Make a complaint regarding the handling of your information

To exercise your rights, please contact us at contact@unicn.com.au.

7. Use of Cookies

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, and analyse site performance.

You can manage or disable cookies via your browser settings at any time.

8. Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or the way your personal information is handled, please contact us:

UNIC.N Customer Support

Email: contact@unicn.com.au

Website: www.unicn.com.au